AI voice agent development
A voice agent that gets things done on the phone.
It books the appointment, checks the order status in your ERP, records the claim and hands over to a person when it should. Built for your processes, running in your environment.
- Acts in your CRM and ERP
- Your cloud or on-premise
- Recordings stay with you
Appointment moved in the calendar, confirmation sent by SMS
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The problem
Most phone bots stop at the message.
Calls only become messages
Off-the-shelf assistants take a note. Someone still has to do the actual work.
No access to your systems
Appointments, order status or claims live in your calendar, ERP and ticket system.
Recordings with the vendor
Calls contain personal data, and with many products it is stored outside your company.
What it does
What a voice agent takes over.
Appointments
Books, moves and cancels appointments according to your rules and confirms them by SMS or email.
Status requests
Answers questions about orders, deliveries or cases with live data from your systems.
Intake and claims
Records claims, service requests or orders in a structured way and creates the case in your system.
Call routing
Understands the concern and connects the caller to the right team, with a summary for the person who takes over.
After-hours and overflow
Takes calls outside business hours or at peak times, so no caller is lost.
Outbound callbacks
Calls back at the agreed time, for example to confirm an appointment or collect missing information.
Compare
Off-the-shelf phone assistant or custom voice agent?
| Off-the-shelf assistant | Custom voice agent by JadenX | |
|---|---|---|
| Takes calls and messages | Yes | Yes |
| Acts in your CRM, ERP, calendar or ticket system | Limited, predefined | Yes, built for your systems |
| Runs in your cloud or on-premise | Rarely | Yes |
| Recordings and transcripts stay with you | Often with the vendor | Yes |
| You own the call flows and prompts | No | Yes |
| Model and voice can be swapped | No | Yes |
What changes
Callers get answers. Your team gets time back.
- Callers get their concern handled, also after hours and at peak times.
- Your team takes over only the calls that need a person, with a summary in hand.
- Your company keeps calls, recordings and call flows in its own environment.
Find the calls an agent can take over.
Talk about your voice agentData and control
Your calls, your data.
We run the voice agent in your cloud tenant or on-premise where needed, choose speech models by processing location and keep recordings and transcripts in your environment.
- Connection to your phone system (SIP) and applications
- Handover to a person with a summary of the call
- German, English, French and more
How we work
From call analysis to live voice agent.
- 1
Call analysis
Which calls come in, how often and what they need. Then we pick where an agent helps most.
- 2
Call flows
Conversations, rules, handover points and the data the agent needs.
- 3
Integration and test calls
Phone system and applications connected, tested with real scenarios before real calls.
- 4
Go-live and monitoring
Starts with a part of the calls. We monitor quality, handovers and cost and extend step by step.
Frequently asked questions
What is the difference between a voicebot and an off-the-shelf phone assistant?
An off-the-shelf assistant takes calls with a fixed set of functions. A custom voice agent is built for your processes and acts in your systems, for example booking, checking a status or creating a case.
What does a custom voice agent cost?
It depends on the call types, the systems to connect and the call volume. After the free initial conversation you get a fixed scope and a fixed price for the first version.
Can the voice agent run on our own servers or in our cloud?
Yes. We deploy in your cloud tenant or on-premise, and recordings and transcripts stay in your environment.
Which systems can it connect to?
Phone systems via SIP, CRM, ERP, calendars, ticket systems and other applications with an interface.
What happens when the agent cannot answer?
It hands the call to a person or arranges a callback and passes on a short summary, so the caller does not have to repeat everything.
Which languages does it speak?
German, English, French and other languages, depending on the speech models you choose.
How long does it take to go live?
A first voice agent for a few call types usually takes weeks. Call analysis and integration decide the timeline.
Do we own the code and the prompts?
Yes. The call flows, prompts and configuration belong to you.
Find the calls an agent can take over.
30 minutes on your incoming calls and what a voice agent could handle. Free of charge.
Dr. Marcel Müller · Founder & COO, JadenX